Frequently Asked Questions
Everything you need to know about our magical makeup collections
How long does international shipping take?
International orders typically arrive within 7 to 15 business days. Please note that delivery times may vary depending on your local customs processing and destination.
Are Flower Knows products cruelty-free?
Yes, we are committed to ethical beauty. All Flower Knows products are 100% cruelty-free and we do not test any of our formulas or ingredients on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been swatched or used.
Will I have to pay customs duties or taxes?
While we strive to minimize additional costs, international orders may be subject to import taxes, customs duties, and fees levied by the destination country, which are the responsibility of the recipient.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to our tracking portal to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.