Returns & Exchanges
At Flower Knows, we want you to be completely satisfied with your whimsical beauty purchase. If for any reason you are not happy with your order, we accept returns on unused and unopened products within 30 days of delivery.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the reason for the return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original, ornate packaging to ensure they are protected during transit and include your original packing slip.
Ship the Items
Affix the provided shipping label or use a tracked mailing service to send the package back to our fulfillment center for inspection.
Receive Your Refund
Once our team verifies the items are in their original condition, we will process your refund back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing